THE INNOVEX CASE STUDY: HEAD OF CORE DMS SUPPORT SEARCH FOR KEYLOOP – AN AUTOMOTIVE TECHNOLOGY SOLUTION COMPANY.

Situation:

Keyloop is a leading global supplier of digital solutions within the Automotive industry. They use their platform to connect Retailers, OEMs, Partners, and Consumers to create a buying experience designed to increase customer service and dealer profits.

Challenge:

Since 2021, Keyloop has exceeded its growth plans through its acquisition activity. In the past two years alone, Keyloop has acquired over five leading global businesses from automotive suppliers, retailing platforms and management solution companies, including enquiryMAX, MotorDocs, SilverBullet and more.

Solution:

After a tremendous period of transformation and reconciliation, Keyloop sought to hire a strategic layer across the business and more specifically a Head of Core DMS Support to play a pivotal role as a key member of the Support Leadership Team. Taking ownership of the delivery of support
services for their Core DMS (Autoline and Drive) products.

Keyloop’s Global Head of Customer Support, Mark Minifie, met with Innovex’s CEO and Founder, Jake Parish, where Jake presented an eight-step strategy for a successful Head of Core DMS Support candidate delivery. Within this strategy, Jake committed to providing a shortlist of candidates within four weeks of beginning the search.

Outcome

Our Director, Collette Morey, was assigned to run this search.

Collette identified 70 candidates and undertook an in-depth five-round interview process. When launching the interview process, Collette and Jake ensured a high level of service for both Keyloop and our identified candidates, providing both sides with regular updates and detailed feedback and always being available for queries.

Nine days after beginning the search, a shortlist was presented to Keyloop in record time and well ahead of the four week standard.
The internal process was conducted at Keyloop and after a final interview, Raghavendra Krishnamurthy was offered the Head of Core DMS Support role, and he instantly accepted the position.

We are looking forward to following Raghavendra on his new journey with Keyloop.

Lets work together